MY PROJECT(SERVICE MANAGEMENT SYSTEM)
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Service Management System (SMS)
Service management systems are large modular systems which incorporate all or most aspects of a service-oriented organization. To have a service-management mindset, an organization must understand the level of process maturity that is required to become a service-oriented organization.

Introduction

· Service management processes aim to transform the service provider's resources into valuable customer services. These services are to be made available at agreed levels of quality, cost, and risk.

· Service Management focuses on providing value to the customer and also on the customer relationship. Service Management provides a framework to structure IT-related activities and the interactions of IT technical personnel with customers and clients.

STRATEGY
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OBJECTIVE

The main purpose of IT service management is to make sure that the appropriate processes, technology, and people are put in place to make sure that the organization can achieve its business goals.

Customer journey map
The customer journey map is a tool to visualize the experience of interacting with your brand from the customer’s point of view

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A budget request is typically issued to obtain funding for setting up, improving or operating a service or process. An approved budget request means that the required financial resources have been allocated by the financial manager.

User Personas

Main users of our Business systems are software employees for service management and business men who need workers and general public are users for services and hospitality.
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Affinity diagram
It is the organized output from a brainstorming session. Use it to generate, organize, and consolidate information related to a product.
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RELATIONSHIP
RELATIONSHIP BETWEEN US AND CUSTOMER (CLIENT):

  SO ARE REALATON WITH THEM WILL BE LIKE THEY ASK FOR WORKERS WE PROVIDE THEM. SO OUR REALATION IS VERY IMPORTANT FOR COUSTMER AS WE ARE FACE OF ANY COMPANY.

RELATIONSHIP BETWEEN US AND WORKERS:

  SO FOR ANY WORKER THEY EXEPT WE TO FIND THEM A JOB AND WE HAVE TO STAND ON THAT.
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